MEDTRAK SERVICE & SUPPORT
Address for shipping repairs to:
MedTrak VNG, Inc.
400 N. Stephanie Street
Henderson, NV 89014
Technical Support Line: 347-742-4100
Notice to all MedTrak VNG customers
We strongly suggest that all VNG users maintain an extended warranty for their VNG systems.
Extended warranty holders do NOT pay for troubleshooting, labor or return shipping costs and they receive major discounts on parts.
Click this link to view all the benefits of our extended warranty: http://www.medtrakvng.com/ew2023.pdf
Click this link for the extended warranty application: http://www.medtrakvng.com/EWCC_Form.pdf
If you are visiting this page because you need to send your equipment in for service or repair, you will need to fill out 2 RMA forms and return them by Fax or Email prior to you shipping us your equipment.
Here is the link to print the 2 RMA forms: http://www.medtrakvng.com/RMA.pdf
Fax or email your 2 RMA forms to: 718-228-7797 or firstname.lastname@example.org
The “SHIP TO ADDRESS” for sending us your equipment is listed above.
Repair Maintenance Authorization (RMA) Instructions
Please find a link below for two (2) separate RMA forms.
The first page is the main form
Please read both forms carefully and send both forms back to MedTrak VNG, Inc., by fax or email, prior to shipping.
Remember to place a copy of the main form in the shipping box along with the equipment you are sending in for repair.
It is important for you to describe the problem you are having with your VNG, directly on this form.
Please also place the RMA number on the shipping label or on the outside of the shipping box.
Items needed for repair:
Either as instructed today during tech support call or
as follows if no specific instructions were given:
1) VNG goggles.
2) VNG Interface Controller (black box).
3) D/C power supply (both parts) for Interface Controller.
4) AHR receiver (small box which sits on computer).
5) Computer being used with this system including its power supply (Please supply computer password if applicable)
6) All cables and wires that have any attachment to the goggles, computer or Interface Controller.
We DO NOT need your foot switch
We DO NOT need your Varioair irrigator.